Angry Customer - Taxi Service

Wokingham Taxi

When you are in taxi business, what people say about your service plays hell amount of importance. This is where words speak louder than words and own actions of your taxi service speak way too loud for every customer to listen like a roar in pin drop silence.  
There is one very interesting research that says for every one person who is willing to spread positively, there are three people with negativity against him. Crowthorne taxis provide satisfactory services to their customers. 

So for that matter, if someone miss their bus or train because your driver was late, your driver must have to take them to the next station whether it cost three times more than the actual. Drivers should have the authority to deal in responsive manner in these situations. If the driver is late due to some acceptable reason and gives a ride further without charging extra, you should pay the driver. Drivers must inform you of every detail when and where they used extra mileage or credit. Wokingham cabs are the taxi service provided by Platinum Cars in and around the Wokingham City.

Driver shouldn't deal with angry passenger personally. Reason being is the owner or the concerning department should be informed about what’s going on and passengers should talk to the dispatcher on the phone instead of directly contacting driver because it will help customer reduce the anger.

NEVER EVER argue with the furious customer, it’s a candy to bad publicity coming your way. It will only make the customer angrier. Try to find out what the customer wants, definitely if they are late, they don’t want to e more late than that, they want the solution to their problem. Think about resolving the matter and forget about winning the argument.